Level 3 Customer Service

Accredited Programme

Level 3 Customer Service

Who is it for?

  • Individuals working in a service focused role
  • Businesses looking to strengthen their service delivery
  • Team leaders responsible for leading service focused teams

What is Covered?

  • Demonstrate understanding of customer service
  • Deliver Customer Service
  • Communicate effectively with Customers
  • Promote additional services or products to customers
  • Process information about customers
  • Organise the promotion of additional services or products to customers
  • Maintain customer service through effective handover
  • Improve the customer relationship
  • Resolve customer service problems

This programme will increase performances both as individual’s service standards in business and give the fundamentals of what good service looks like. This advanced programme gives the underpinning knowledge, skills and behaviours required by the role and capabilities of individuals in a service role.

Our experienced service excellence national learning team will fully support the individual to maximise the results of the training and embed the new skills into every day work giving your business a real boost.

Access to funding subject to eligibility.

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